Follow along with the video to learn how to refund a donation. 


If there comes a case where it is needed, Admins can refund a donation to a volunteer. To start, you will need to be in the Overview Sub-Tab within the larger Donations tab. This where you can see all of the donations that have been made to your organization. 


You will need to find the donation that you would like to refund and click on the DATE in the individual donation record that it was originally collected.

 


Once you click into the donation record, a screen like this will appear displaying information about the donor and donation: 




Under the Actions section, click the "Refund" button. From there, a box will appear confirming that you would like to refund the donation as it cannot be undone. 



You can either click "Cancel" or "Refund" and the donation will be refunded.